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¾î¶² Á¾·ùÀÇ °ü¸® ¼ÒÇÁÆ®¿þ¾î°¡ ¶Ç´Â °úÁ¤Àº ¾ðÁ¦ ´ç½Å ¼ÒÇÁÆ®¿þ¾î °³¹ßÀ», ´ç½Å »ç¿ëÇϴ°¡ ¿ÜºÎ¿¡¼­ Á¶´ÞÇϴ°¡?

³ª´Â ¸¹Àº °ÍÀ» ¿ÜºÎ¿¡¼­ Á¶´ÞÇÑ´Ù oDesk, scriptlance, rentacoder, elance, µîµî °°ÀÌ ½ÃÀåÀ» ½ÃµµÇß´Ù.  ÀϹÝÀûÀ¸·Î ¸»ÇÏÀÚ¸é, ÀÌ ½Åû¿¡´Â °ü¸®¿Í Çù·Â °ø±¸ÀÇ ¾î¶² °°ÀÌ ÀÖ´Ù - Àüº¸±¹, ¸¶°¨ ½Ã°£Àº, È­¸é ´ã±â = ½Ã°£ ÃßÀû °ËÁõ, µîµî ³¯Â¥¸¦ ±âÀÔÇÑ´Ù.  ±×·¯³ª, ³ª´Â ³ªÀÇ ÀÚ½ÅÀÇ ³»ºÎ °ü¸® ¼ÒÇÁÆ®¿þ¾î ¹× °úÁ¤À¸·Î À§·Î ÇÁ·ÎÁ§Æ® °ü¸® ǰ¸ñÀÇ ´ëºÎºÐ ÀÌÇ× »ç¿ëÇÏ°í ³¡³»±â À§ÇÏ¿© ÀÌ °ø±¸ÀÇ ´ëºÎºÐÀ» ¼º°¡½Å ã¾Æ³½´Ù.  À̰ÍÀº ¾ò¾ú´Ù »ý°¢ÇØ Àú¸¦¡¦

³ª´Â Èï¹Ì·Ó´Ù ´Ù¸¥ »ç¶÷µéÀÌ ºñ½ÁÇÏ°Ô ¿ÜºÎ¿¡¼­ Á¶´ÞÇÏ´Â Å« ÇÁ·ÎÁ§Æ® -¿Í ¼Ò´Üü¸¦ ¾î¶»°Ô ó¸®Çϰí ÀÖ´ÂÁö µè±â À§ÇÏ¿©.  ´ç½ÅÀº ÁÁ¾ÆÇÑ ³³Ç°¾÷ÀÚ ¸íºÎ¿¡¼­ ¼±ÅÃÇØ¾ß Çϴ°¡?  Æ÷ÇÔÀ» À§ÇÑ Á¤ÀÇÇÑ °úÁ¤ ¶Ç´Â ÁÁ¾ÆÇÑ ³³Ç°¾÷ÀÚ ¸íºÎ¸¦ À§ÇÑ ¹èŸ Àִ°¡? ´ç½ÅÀº ¿ë¿ª °è¾à ÅÛÇ÷¿À» µû¸£´Â°¡?  ´ç½ÅÀº ¾î¶»°Ô ¾î¶² ¼­ºñ½º ¼öÁØ °è¾à (SLA)¸¦ ÁغñÇϰí ó¸®Çϴ°¡?  °èȹ¾È (RFP) °úÁ¤À» À§ÇÑ ´ç½ÅÀÇ ¿ä±¸´Â ¹«¾ùÀΰ¡?  ÀÌÀü Áú¹®¿¡¼­ ´ç½Å ÀÀ´äÀÇ ¹«¾ùÀ̵çÀ» ´ÙÀ½À» Æ÷ÇÔÇÑ´Ù ÇϽʽÿÀ: ½ºÇÁ·¹Æ®½ÃÆ®¸¦ ´É°¡Çϴ°¡? 

³ªÀÇ Áú¹® ¹× »ý°¢À» À§ÇÑ ÀÌÀ¯´Â ³ª°¡ ¼ö³â¿¡ °ÉÃÄ °³¹ßÇϰí ÀÖ´Â ½Åû°ú °ü·ÃµÈ´Ù - Çù·Â Ç÷¡Æ®È¨Àº ServiceCycle¸¦ ºÒ·¶´Ù.  ¼ÖÁ÷ÇϰÔ, Ç×»ó Àú¸¦ ´ë·« ¼º°¡½Ã°Ô ÇÑ °Í ¸»Çϱâ ServiceCycle is that is not focused on a particular industry or niche.  The industries that use ServiceCycle are all over the board. 

Perhaps ServiceCycle could fill a void in outsource management?  It could be customized to provide SLA management/enforcement, RFP distribution and monitoring, service contract templates, preferred vendor list organization and ratings, monitor and measurement of milestones, issue tracking, key dates, communication archiving and of course, tracking and reporting.

What do you think?  Would outsource management software be valuable to organizations?  Do you know of any products trying to fill this niche?



2 Responses to ¡°Outsource Management Software¡±

  1. The TeleInterActive Lifestyle Says:

    Managing Distributed Workgroups¡¦

    Since the earliest days of InterActive Systems & Consulting, Inc. we¡¯ve been concerned with how to support and manage distributed workgroups, whether comprised completely of employees, or including ¡°outsourced¡± team members, whether all members ¡¦

  2. Flat World Software Development » Blog Archive » Outsourcing Relationship Management Software Says:

    [...] In a previous article, the concept was called outsource management software, but I have come to learn that this topic might be known as Outsourcing Relationship Management (ORM) as well.  Note: ORM is also used in object relational mapping and operational risk management Bookmark to: [...]

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